Terms of Service

These Terms of Service (“Terms”) govern your use of Holt Agent, an AI-powered tenancy law information service accessible at holtagent.com (“the Service”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

Holt Agent is a product built and operated in the United Kingdom.

Holt Agent is an AI-powered information tool that provides guidance on UK tenancy law, property compliance, and landlord property management. The Service covers legislation across England, Scotland, Wales, and Northern Ireland.

Holt Agent does not provide regulated legal advice. Responses are generated by artificial intelligence and are for informational purposes only. For complex legal disputes, court proceedings, or matters requiring professional legal representation, you should consult a qualified solicitor.

You must be at least 18 years of age to use the Service. By using Holt Agent, you confirm that you meet this requirement.

Certain features of the Service require you to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to provide accurate and complete information when creating an account and to update your information if it changes.

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorised access to any part of the Service
• Use automated tools to scrape, crawl, or extract data from the Service
• Misrepresent AI-generated responses as professional legal advice to third parties
• Interfere with or disrupt the integrity or performance of the Service
• Upload or transmit malicious code, viruses, or harmful content

All content, design, branding, and technology comprising the Service are owned by Holt Agent and are protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of the Service without prior written consent.

You retain ownership of any content you submit to the Service (such as chat messages). By submitting content, you grant Holt Agent a limited licence to process that content solely for the purpose of providing the Service.

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Holt Agent makes no warranties, express or implied, regarding the accuracy, completeness, reliability, or suitability of the information provided.

Holt Agent shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the Service, including but not limited to any decisions made or actions taken based on information provided by the Service.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under the laws of England and Wales.

You agree to indemnify, defend, and hold harmless Holt Agent, its operator, and any affiliated parties from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Service or any actions taken based on information provided by the Service
• Your violation of these Terms
• Your misrepresentation of AI-generated responses as professional legal advice
• Any third-party claims resulting from your use of the Service

You may stop using the Service at any time. Holt Agent reserves the right to suspend or terminate your access to the Service at any time, with or without notice, for conduct that violates these Terms or is otherwise harmful to other users or the Service.

Holt Agent may update these Terms from time to time. Material changes will be communicated via the Service or by email where possible. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have questions about these Terms, please contact us at legal@holtagent.com.